We ship across India from our facility in Gandhinagar, Gujarat, through the Shiprocket courier network.
Delivery times and shipping charges
Orders are packed and handed to the courier within 1–2 business days of payment confirmation. How long it takes after that, and what it costs, both depend on how far the parcel travels from Gujarat.
| Destination | Delivery | Shipping |
|---|---|---|
| Ahmedabad, Gandhinagar and nearby | 1–3 business days | ₹XX |
| Rest of Gujarat | 2–4 business days | ₹XX |
| Metro cities — Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, Kolkata | 2–4 business days | ₹XX |
| Rest of India | 4–7 business days | ₹XX |
| Northeast, Jammu & Kashmir, Andaman & Nicobar, remote PINs | 7–10 business days | ₹XX |
| Orders above ₹1,199 | As per zone above | Free |
Your exact shipping charge is worked out from your PIN code and shown at checkout before you pay. Nothing is added afterwards.
Business days are Monday to Saturday, excluding public holidays. Orders placed after 2 PM are processed the next business day.
These are the courier’s realistic ranges, not best-case numbers. Most orders arrive at the earlier end.
Payment
You can pay online by UPI, credit or debit card, net banking or a wallet, handled securely by Razorpay, or choose Cash on Delivery at checkout.
Cash on Delivery is available. Choose COD at checkout and pay the courier when your parcel arrives. A COD fee of ₹1,199 is added to COD orders, and COD is available on orders up to ₹999. COD depends on your pin code: if you don’t see it at checkout, it isn’t available for your address yet.
Paying on delivery: please keep the exact amount ready. Delivery partners can’t always give change, and some may accept UPI at the door, but that isn’t guaranteed.
Refused COD orders: if a COD parcel is refused or can’t be delivered after [3] attempts, it comes back to us. We may then accept only prepaid payment for future orders from that phone number.
For online payments: if money leaves your account but you don’t get an order confirmation, the transaction has failed and your bank will reverse it, usually within 5–7 working days. Send us the transaction reference and we’ll follow it up with Razorpay in the meantime.
Tracking your order
You’ll get a tracking link by email and SMS the moment your parcel is picked up.
A note on how tracking actually behaves: it can take several hours after dispatch before the first scan appears, and parcels sometimes sit at a sorting hub for a day or two without updating. That’s normal and doesn’t mean the parcel is lost.
If tracking hasn’t moved in three business days, send your order number to threadslabin@gmail.com and we’ll raise it with the courier directly rather than asking you to chase them.
Delivery attempts
Our courier makes up to three delivery attempts. You’ll usually get a call or SMS before each one.
If all three fail, the parcel comes back to us. We’ll get in touch to arrange a redelivery, and the reshipping charge would apply.
To avoid this: give a complete address with a landmark, and a phone number you actually answer. Most failed deliveries in India are an incomplete address or an unanswered call, not a courier problem.
Receiving your parcel
Check the packaging before you accept it. If the parcel is visibly damaged, torn or opened, refuse the delivery and tell us the same day. It’s far easier for us to claim from the courier on a refused parcel than on one that’s been accepted.
If you only notice damage after opening, photograph the item and the packaging and write to us within 48 hours of delivery. See the Return & Refund Policy.
Where we ship
We deliver to most PIN codes in India through the Shiprocket network. A small number of remote locations aren’t serviceable — you’ll know at checkout, because the PIN code won’t be accepted.
We don’t ship internationally yet. If you’re outside India, write to threadslabin@gmail.com and we’ll let you know when that changes.
Delays outside our control
Delivery times can stretch during festival season, sale periods, regional strikes, extreme weather and other disruptions. We’ll tell you if we know your order is affected.
Once a parcel is with the courier, their network controls the timeline — but chasing them is our job, not yours. Write to us and we’ll handle it.
Need help with a delivery?
Send us your order number and we’ll reply within one working day.
Last updated: 16 September 2026