We want the tee to fit and we want you to keep it. When it doesn’t work out, here’s exactly what happens — no small print, no conditions buried at the bottom.
The short version. Seven days to change your mind, on unworn items with tags still attached. We refund rather than exchange, so you can reorder the size you want straight away. If we sent the wrong thing or it arrived damaged, we cover everything including shipping.
1. Return window
You have 7 days from the date of delivery to raise a return request. The date of delivery is the one on the courier’s tracking record.
Requests raised after 7 days can’t be accepted, because beyond that point we can’t tell a manufacturing fault from ordinary wear.
We don’t do size exchanges. If the fit isn’t right, return it for a refund and place a fresh order in the size you want. That way you get the right tee in a few days instead of waiting for the first one to travel back, clear our check and a second parcel to go out — and you’re not left waiting on a size that might sell out in the meantime.
2. Condition of returned items
To be accepted, the item must be:
- Unworn and unwashed
- With all original tags still attached
- In its original packaging where possible
- Free of stains, odours (including perfume and smoke), pet hair and damage
Trying a t-shirt on is fine, obviously. Wearing it out and returning it is not, and our quality check will tell the difference.
3. What we can’t take back
- Items that are worn, washed, altered or missing tags
- Clearance and final-sale items — marked clearly as such on the product page before you buy
- Customised, personalised and bulk B2B orders — they can’t be resold, which is why we insist on sample approval
- Innerwear and socks, where stocked, for hygiene reasons
- Free gifts and promotional items, which must be returned with the order if you’re returning the whole thing
4. How to raise a return
Step 1. Email threadslabin@gmail.com or WhatsApp +91 97734 76085 within 7 days of delivery with your order number, the item, and the reason. Photos help for anything damage-related.
Step 2. We confirm, tell you what the return shipping will cost if anything, and arrange a reverse pickup where our courier serves your PIN code. If they don’t, we’ll share a return address and reimburse reasonable courier charges against a receipt.
Step 3. Pack the item with its tags. Please don’t tape anything directly onto the garment or its polybag.
Step 4. Once it reaches us we run a quality check within 2 business days and email you the outcome either way.
5. Return shipping costs
| Reason for return | Who pays |
|---|---|
| Wrong item sent | We do |
| Damaged or defective on arrival | We do |
| Not what you expected, or the fit is wrong | You do |
| Changed your mind | You do |
Where the return cost is yours, we tell you the exact amount when we approve the return, and it’s deducted from your refund. Nothing is taken without telling you first.
6. Refunds
All orders are prepaid, so your refund goes back the way the money came in — the original UPI ID, card, bank account or wallet. We can’t send it anywhere else.
| Stage | How long it takes |
|---|---|
| Returned item reaches us and is checked | 2 business days |
| Refund initiated after it clears | 5–7 business days |
| Your bank or card issuer credits it | Varies by bank |
That last step is outside our control. If it’s been longer than 10 business days from our confirmation email, send us that email and we’ll trace it with the payment gateway.
The shipping you paid is not refunded on change-of-mind returns. It is refunded in full when the fault is ours.
7. Wrong, damaged or defective items
If we sent the wrong item, or it arrived damaged or defective:
- Tell us within 48 hours of delivery
- Send photos of the item and the outer packaging
- Don’t wash or wear it
We’ll replace it or refund you in full, including all shipping charges, and we’ll arrange the pickup. Nothing is deducted, and the 7-day window doesn’t limit your options here — a genuine manufacturing defect is covered regardless.
8. Order cancellation
Cancel free of charge any time before dispatch. Email or WhatsApp us with your order number and the refund is processed within 5–7 business days.
Once the courier has picked the parcel up we can’t cancel it — you’d return it after delivery under the normal process above.
9. If you’re not satisfied with the outcome
Write to our Grievance Officer:
| Name | Jay Patel |
| threadslabin@gmail.com | |
| Phone | +91 97734 76085 |
| Address | Shop no. 222, Sharan Business Centre, Green City, Sector 26, near DMart, Gandhinagar, Gujarat 382421 |
We acknowledge every grievance within 48 hours and aim to resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.
Need to return something?
Send us your order number and the reason. We’ll take it from there.
Last updated: 16 September 2026